A little guidance
Good questions. Clear answers.
How do I choose a size?
Use the body-height guide and flat garment measurements on each product page. Ages are a reference, not a fit guarantee. All garments in a set are supplied in the same selected size.
What is included in a set?
Each product page lists the exact garments and number of pieces. Styling objects are not included.
How should I wash my items?
Read the care section for your product. Cotton jersey, stretch rib, double gauze and knitwear have different drying and handling recommendations.
Where do you ship?
We deliver to residential and business street addresses in the 50 United States and Washington, D.C. We do not deliver to U.S. territories, APO/FPO/DPO addresses or P.O. boxes.
How much is shipping?
All orders receive free standard shipping. No expedited service is offered.
How long does delivery take?
Handling takes 1–2 business days. After dispatch, transit is estimated at 3–4 business days. The combined estimate is 4–6 business days from the applicable processing start date. These estimates are not guaranteed arrival dates.
How is the cutoff calculated?
Our cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed at UTC−06:00 throughout the year without daylight saving adjustments. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed before the cutoff on a business day use that day as the processing start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day.
Can I return an item?
Contact us within 30 days of receiving your purchase to request a return. Ordinary returns must be unworn, unused, unwashed and in their original condition, with original packaging and any original tags. Size-related returns are handled under these ordinary return conditions.
Who pays return shipping?
If we made an error, or the product is damaged, defective or incorrectly supplied, we cover the return shipping cost. Contact us with details and any useful photographs so we can arrange the appropriate next steps. Ordinary return-condition requirements do not prevent you from reporting damage, defects or an incorrect item. For a change of mind, including a size-related return, the customer pays the return shipping cost.
Where are returns sent?
Email [email protected] with your order number, the item and your reason for returning it. Contact us first for authorization and return instructions. Our return address is 534 Rue De L’Esperance, 62730 Les Attaques, France. Returns are sent to France; please consider the cost of international return shipping when deciding to purchase.
When will I receive my refund?
There is no restocking fee. Once a refund is approved, the amount will be returned to the original payment account within 10 calendar days. Contact us if you need help checking a refund.
How can I check payment or order status?
A payment attempt does not by itself confirm payment or order acceptance. For help with a transaction or an accepted order, email [email protected] with the relevant details. Never send full payment card details by email.
How can I contact you?
Email [email protected] for help with products, sizing or an order.